Refund Policy

1. Subscriptions

xgraph is sold as a recurring monthly subscription. When you subscribe, you gain access to paid mapping features for the current billing period. Unless stated otherwise at checkout, charges renew automatically each period until you cancel.

2. Cancellation

You may cancel renewal at any time before the next billing date. Cancellation stops future charges; it does not automatically refund amounts already paid for the current period. After cancellation, you generally retain access through the end of the paid period.

3. Refund eligibility

Because xgraph delivers digital services promptly after purchase, all sales are generally final. We may issue a refund or credit at our discretion, including when:

• you were charged in error or billed after a confirmed cancellation;
• a technical failure on our side prevented you from accessing paid features after a good-faith attempt to use them; or
• local consumer law requires a refund or cooling-off right that applies to your purchase.

Refund requests are reviewed case by case. We may decline requests where the Service was substantially used, maps were successfully generated, or the issue was outside our control (for example, X API limits, inaccurate public location text, or third-party outages).

4. How to request a refund

Email support@xgraph.app with the email used at checkout, your X username, approximate purchase date, and a brief description of the issue. You may also contact Paddle through the receipt or customer portal they provide. We aim to respond within a few business days.

5. Processing

Approved refunds are issued by Paddle to the original payment method. Timing depends on Paddle and your payment provider and may take several business days to appear on your statement.

6. Changes

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated date and applies to purchases made after it is posted, except where consumer law requires otherwise.

7. Contact

Billing or refund questions: support@xgraph.app.