Support
Customer Support
Last updated: August 16, 2026
xgraph maps your X (Twitter) audience on a globe. If a charge looks wrong, a map fails to generate, or you need to cancel, email us. This page is how to reach a person.
1. Contact
Email support@xgraph.app. We typically reply within 1–2 business days, Monday through Friday.
Include:
- the email you used at checkout, or the one on your X account;
- your X username;
- what went wrong, and when; and
- a screenshot if a payment or map error is involved.
2. What we can help with
- sign-in problems and account access;
- map jobs that fail, stall, or look incomplete;
- subscription charges, invoices, and cancellation; and
- refund requests, as described in our Refund Policy.
3. Billing and cancellation
Paid access is a monthly subscription. The price is shown at checkout before you pay. Subscriptions renew each period until you cancel.
Cancel anytime before the next billing date to stop future charges. You generally keep access through the end of the period you already paid for. Use the customer portal or receipt from checkout, or email support@xgraph.app and we will cancel renewal for you.
4. Refunds
xgraph is a digital service delivered after purchase, so sales are generally final. We may refund or credit a charge that was billed in error, billed after a confirmed cancellation, blocked by a technical failure on our side, or required by consumer law. Details are in the Refund Policy.
5. Maps and data
Pins come from public location text on X profiles. Some accounts have no usable location, and estimates can be wrong. Large accounts take longer to process. If a job fails after a reasonable wait, email us with your username and we will look at the job.